How to File a Grievance With Audi of America


1. Get your facts straight. Write down your case before you file a grievance. If applicable, gather evidence related to your grievance against Audi of America. For example, if you feel the company has gone against the warranty, have paperwork ready to support your claims such as repair receipts to back up a claim for excessive car repairs.
2. Figure out which method of contact you prefer to use. You can email Audi of America, call a customer relations advocate or write a letter.
3. Keep track of all interactions. Make copies of all evidence and letters you send to the company. Write down the dates and times when you call or email Audi of America, and keep track of the names of any customer relations advocate you speak with.
4. Make the initial contact. If you send a letter or email, you will be requesting to file a grievance. However, if you call Audi of America, the customer relations advocate will give you instruction for filing a grievance right away. You can contact Audi by calling 1-800-822-2834. Additional contact information is available through the Consumer Action Website.
5. Follow up on your grievance. Once you file the grievance, be sure to follow up with Audi of America to make sure something is being done to correct your issue. A little persistence can go a long way in these kinds of situation.